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Return Policy

1. Purpose of This Document

This guide ensures that Elite Aero Support Ltd., as an EASA Part-147 approved organization, operates its online store and training registration system in compliance with:

  • EU Directive 2011/83/EU on consumer rights

  • Cyprus Consumer Protection Law L.133(I)/2021

  • EASA Part-147.A.125 recordkeeping standards

  • GDPR (EU) 2016/679 for data protection

  • Wix eCommerce and Wix Bookings terms of service

     

2. E-Commerce Terms of Use

These terms apply to all online transactions made through the Elite Aero Support website, including:

  • Course enrolment (General Familiarization, Continuation, and Specialized Courses)

  • Digital training materials and self-study programs

  • Consultation and certification-related services booked online

     

2.1. Company Information

Elite Aero Support Ltd.
📍 14–16 Nikita Street, Dali 2540, Nicosia, Cyprus
📧 Tm@eliteaerosupport.com
🌐 www.eliteaerosupport.com
VAT No: [Insert VAT Number]
EASA Part-147 Approval Number: [Insert Approval No.]

 

2.2. Contract Formation

When purchasing or booking services through our website:

  • A binding contract is created once you receive an Order Confirmation Email.

  • For regulated training (e.g., Type Rating Courses), online payment is not available — students must submit an Expression of Interest Form, and invoicing is processed manually.

  • By confirming enrolment, you acknowledge that you have read and agreed to these E-Commerce Terms.

     

2.3. Pricing and Payment

  • All prices are displayed in Euro (€) and include applicable VAT unless otherwise stated.

  • Payment options include:​

    • Stripe

    • Bank Transfer (for offline invoices)

  • All payments are processed securely through encrypted SSL channels.

  • Prices are subject to change; however, once confirmed, your quoted price remains fixed for that course or service.

     

2.4. Delivery of Services

Depending on the course or service purchased:

  • Online courses: Access credentials are sent within 24–48 hours after payment.

  • Instructor-led training: Confirmation and joining instructions are sent once enrolment is verified.

  • Certificates: Issued digitally upon successful completion of all course requirements.

Elite Aero Support reserves the right to:

  • Delay or reschedule training due to regulatory or instructor availability.

  • Substitute instructors or modify schedules while maintaining content integrity.

     

2.5. Student Accounts and Data

Each student is provided with:

  • A secure login to Elite Aero Support’s Learning Platform (via Wix or Zoom).

  • Access to course materials only during the training period.

  • Course records are maintained per EASA Part-147.A.125 for a minimum of 10 years.

Students must keep login credentials confidential and not share access with third parties.

 

3. Refund and Cancellation Policy

3.1. Overview

Refunds are governed by EU consumer law and tailored to the unique requirements of aviation training.
Elite Aero Support distinguishes between digital self-study courses, live instructor-led programs, and corporate bookings.

3.2. Self-Study / Online Courses

Refunds are available under the following conditions:

  • You may request a refund within 14 days of purchase (EU “cooling-off period”), provided the course materials have not been accessed or downloaded.

  • Once course materials are accessed, the right to withdraw is forfeited under Article 16(m) of EU Directive 2011/83/EU (digital content exemption).

Procedure:

  • Email refund@eliteaerosupport.com with your name, course title, and payment reference.

  • Refunds are processed within 14 business days using the original payment method.

3.3. Instructor-Led / Practical Training

  • Cancellations made at least 14 days before the course start date: Full refund or credit note.

  • Cancellations within 14 days: 50% refund or transfer to a later session.

  • No refunds are provided after training commences.

  • If Elite cancels a course (e.g., due to insufficient enrolment), a full refund or rescheduling will be offered.

3.4. Corporate & Group Bookings

Custom or corporate bookings follow contract-specific terms.
Refunds depend on the service agreement signed between Elite Aero Support and the client organization.

3.5. Force Majeure

Elite Aero Support shall not be held liable for cancellations or delays due to:

  • Natural disasters, wars, pandemics, or regulatory changes.

  • Instructor illness or airspace/airport restrictions.
    In such cases, affected students will be offered rescheduled sessions or course credits.

     

4. Exchanges & Rescheduling

Students may request a reschedule to a future session (subject to availability) by emailing training@eliteaerosupport.com.
Requests must be submitted at least 7 days prior to the scheduled start date.
Elite will accommodate one rescheduling per enrolment at no additional cost.

 

5. Disputes and Complaints

All complaints must be submitted in writing to Tm@eliteaerosupport.com.
Elite Aero Support commits to responding within 10 business days and resolving issues fairly and transparently.

If unresolved, disputes may be escalated to:

  • Cyprus Consumer Protection Service (for EU residents), or

  • EASA Training Oversight Division (for training compliance matters).

     

6. Data and Privacy Compliance

All financial transactions and student records are processed according to:

  • EU GDPR (2016/679)

  • Cyprus Data Protection Law L.125(I)/2018

  • EASA Recordkeeping Requirements (Part-147.A.125)

Elite Aero Support does not store full payment details on its servers.
All payment processing occurs through PCI-DSS compliant gateways (Stripe, PayPal, Wix Payments).

For full details, refer to our Privacy Policy and Cookie Policy.

 

7. Governing Law and Jurisdiction

These E-Commerce Terms and Refund Policy are governed by:

  • The laws of the Republic of Cyprus,

  • Applicable EU eCommerce and Consumer Protection directives, and

  • EASA training regulations.

Any disputes will be subject to the exclusive jurisdiction of the District Court of Nicosia, Cyprus.

 

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